Alarm Room Operator
Job Description
Posting Id 2268
Department Community Services
Division Fire Services
Rate of Pay $58,761.45 -$96,155.10 Annual
Job Type Permanent Full Time
Posting Type Internal and External
Posting Date 09/07/2023
Application Deadline 09/21/2023
Schedule Rotating Shift Schedule consisting of Day and Night shifts
Position Summary
Reporting to the Deputy Fire Chief, Support Services, the Alarm Room Operator will be an excellent communicator who can multi-task in a fast paced and high stress work environment while still providing exceptional communications services to our customers.
Key Duties and Responsibilities
- Receive, process and record information
- Determine response resources
- Dispatch resources
- Communicate effectively
- Provide communications support to field units
- Operate complex computer and telecommunications equipment
- Track and maintain resource status
- Provide exceptional customer service
Education and Experience
- Minimum of Grade 12 diploma or Ontario approved equivalent
- Successful completion of a recognized Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience, Emergency Dispatch experience or Emergency Responder experience is required
- Valid and current certification in First Aid and CPR is required
Required Skills/Knowledge
- Be legally entitled to work in Canada
- Understand and communicate clearly in English
- Keyboarding at a minimum of 45 wpm
- Proficient computer skills in MS Office Suite
- Proven proficient multi-tasking skills
- Demonstrates good judgment and makes sound decisions
- Shows commitment to personal growth, development, and leadership opportunities
- Shares new ideas and challenges the status quo
- Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
- Takes initiative to participate in a culture of learning, mentoring, and sharing
- Contributes to building and being a part of a positive culture
- Demonstrate the City’s corporate values of care, collaboration, courage and service
Leadership Competencies
- Demonstrates personal leadership
- Builds people and culture
- Cultivates open communication
- Shapes the future
- Navigates and leads through complexity and change
Contact Details
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.