Alarm Room Operator

City of Richmond Hill

Alarm Room Operator

Job Description

Posting Id                              2268

Department                         Community Services

Division                                 Fire Services

Rate of Pay                           $58,761.45 -$96,155.10 Annual

Job Type                                Permanent Full Time

Posting Type                        Internal and External

Posting Date                        09/07/2023

Application Deadline         09/21/2023

Schedule                              Rotating Shift Schedule consisting of Day and Night shifts

Position Summary

Reporting to the Deputy Fire Chief, Support Services, the Alarm Room Operator will be an excellent communicator who can multi-task in a fast paced and high stress work environment while still providing exceptional communications services to our customers.

Key Duties and Responsibilities

  • Receive, process and record information
  • Determine response resources
  • Dispatch resources
  • Communicate effectively
  • Provide communications support to field units
  • Operate complex computer and telecommunications equipment
  • Track and maintain resource status
  • Provide exceptional customer service

Education and Experience

  • Minimum of Grade 12 diploma or Ontario approved equivalent
  • Successful completion of a recognized Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience, Emergency Dispatch experience or Emergency Responder experience is required
  • Valid and current certification in First Aid and CPR is required

Required Skills/Knowledge

  • Be legally entitled to work in Canada
  • Understand and communicate clearly in English
  • Keyboarding at a minimum of 45 wpm
  • Proficient computer skills in MS Office Suite
  • Proven proficient multi-tasking skills
  • Demonstrates good judgment and makes sound decisions
  • Shows commitment to personal growth, development, and leadership opportunities
  • Shares new ideas and challenges the status quo
  • Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
  • Takes initiative to participate in a culture of learning, mentoring, and sharing
  • Contributes to building and being a part of a positive culture
  • Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies

  • Demonstrates personal leadership
  • Builds people and culture
  • Cultivates open communication
  • Shapes the future
  • Navigates and leads through complexity and change

Contact Details

Attention Internal Candidates:  All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.