The Kawartha Lakes Fire Rescue Service (KLFES) presented its 2024 Annual Report to members of council at their meeting on Tuesday, April 8, outlining a year marked by growth, innovation, and impactful community engagement.
Fire Chief Terry Jones led the presentation, emphasizing how the department’s achievements align with the city’s strategic priorities of a healthy environment, exceptional quality of life, a vibrant economy, and good governance.
“Our mission is not only to respond, but to prevent — to protect the people of Kawartha Lakes before emergencies ever happen,” said Chief Jones. “In 2024, we’ve made great strides in reducing property damage, preventing loss of life, and building community resilience through education and innovation.”
A major theme of the report was the department’s success in maintaining rapid emergency response times, which was supported by a continued focus on professional development and investment in technical resources. Deputy Fire Chief Jeff Bignell noted the department’s emphasis on training. “We’ve built a culture of excellence by ensuring our team is well-prepared for the many diverse emergencies we face, from structural fires to complex rescues and hazardous material responses.”
The report also highlighted the department’s proactive approach to fire prevention and public education. Among the standout achievements was the recognition of Public Educator Katie Dukelow, whose “Jump Into Fire Safety With Katie” program was named Program of the Year by the Ontario Association of Fire Educators.
“Katie’s work has brought fire safety directly into classrooms and homes,” said Deputy Fire Chief Shaun Moore. “She’s helped us build a positive public image and a safer community at the same time.”
Data shared with council demonstrated a rise in fire prevention inspections and an increase in public education events, with over 200 events held in 2024, reaching residents of all ages. The department’s Smoke Alarm Assistance Program also continued to support seniors and those with disabilities by providing in-home alarm inspections and installations.
KLFES continues to serve a broad and diverse region, spanning urban, rural, forested, and agricultural areas, with a population of approximately 85,000. Council members praised the department’s adaptability and efficiency in meeting these challenges.
“You’ve shown how strong leadership and clear priorities can have a real impact,” said Mayor Doug Elmslie. “From the quality of training to your community outreach, it’s evident the Fire Rescue Service is not only keeping us safe but strengthening our community in so many ways.”
Looking ahead, Chief Jones outlined a vision that includes embracing emerging technologies, expanding training programs, and maximizing the use of fixed assets to enhance operational efficiency. “We are committed to staying ahead of the curve,” he said. “We want to ensure Kawartha Lakes Fire Rescue Service is ready for whatever tomorrow brings.”
As the city continues to grow, the service’s focus remains clear: to protect life, property, and the environment — and to do so with integrity, professionalism, and an unwavering commitment to public service.