To book an external TWMFR course, please complete the following course request form below.



Once you have completed and submitted the online TWMFR external course request form, the OAFC TWMFR coordinator will follow up with you in regards to details for your course.   The OAFC TWMFR coordinator will then put a call out to our instructors to facilitate your course request. 
Once your instructor(s) have been confirmed, you must provide the OAFC TWMFR coordinator with the following resources for your course:
1.    Internal mental health resources that personnel can use when a mental health concern arises
2.    External mental health resources in your community that personnel can utilize when a mental health concern arises.
You will be put in contact with your TWMFR certified trainers prior to your course, to facilitate discussions regarding training room setup/etc.
Departments/hosts must provide the following for the TWMFR course:
1.    Projector, screen, computer and sound (speakers).  There are a number of videos that are important to the course that all participants must be able to see and hear.
2.    Flip chart and markers (8-hour leadership only).
3.    Refreshments for the 4-hour primary course.
4.    Refreshments and lunch for the 8-hour course (unless course is divided into 2, 4-hour sessions)
Registrations for all courses must be received no later than ten (10) business days prior to the course.   This is a requirement in order to prepare and mail course materials to your instructor(s).  
Please visit the registration page at for instructions on how to register your participants.
Please note:  If the course is being offered to more than one fire service, the TWMFR facilitator (the fire service that has put the course request in) will be responsible for submitting the registration information and indicating to the OAFC TWMFR coordinator how costs should be allocated.
Once all information is received, course materials will be prepared and sent to your instructor.   The course has a pre, post and three month evaluation process.  We ask that all participants complete the evaluations.  The Mental Health Commission of Canada collects the data for all courses to ensure quality control, consistency and for further course developments.
The OAFC will invoice the department for the course cost plus instructor expenses.  The OAFC TWMFR coordinator will make every effort to secure instructors that are closest to your department.
Important to Note:   The 8-hour leadership course for fire service management should always be taken before you offer the 4-hour primary course for non-management fire service personnel.  If you are facilitating TWMFR training in a multi-department situation, for example, through your region/zone/mutual aid, please note that it is imperative that management receive the 8-hour leadership training before the 4-hour primary course is offered.  
Questions can be forwarded to the OAFC TWMFR course coordinator, Laura Aivaliotis at 905-426-9865 x230 or by email to 
Requesting Department Information
This will be the "Department Facilitator" and will work with the TWMFR coordinator on details of your course.
TWMFR Course Request Details
Please note that the leadership course must be taken by department management before offering the primary course to non-management, fire service personnel. The 8-hour leadership course requires 2 instructors. The 4-hour primary course requires 1 instructor. Max participants in each group is 24.
Please provide at least three potential dates.
Please provide location information such as address, room name etc.
Terms and Conditions
The information provided by me on this course request form is as accurate and as up to date as possible. I acknowledge that I have the applicable permissions to request and secure such a course, on behalf of my fire department/zone/mutual aid or applicable fire service group. I acknowledge and agree that this training if for the fire service ONLY. It cannot be delivered to other areas of your municipality, community or businesses. I agree to pay the cost of the program and pay all instructor fees associated with this course. Instructor fees are based on mileage and accommodations (if necessary). The TWMFR coordinator will attempt to secure trainers closest to your location as possible. There are no guarantees. Once course is confirmed, I agree to provide the TWMFR coordinator with my internal and external mental health resources and participant information no later than ten (10) business days before the start date of my course. I understand that there is an evaluation process to this program, and although not mandatory, will help further develop and maintain the course, and I will promote the evaluation process to the participants in my course. Courses cancelled outside of ten (10) business days, will not be charged a penalty. Courses cancelled with ten (10) business days, will be charged at minimum, a $50 cancellation fee, at maximum, $150, unless provisions/rescheduling can be made, without penalty to the instructor(s) or the OAFC at a mutually beneficial date/time. The cancellation fee is set by the TWMFR coordinator based on costs incurred that will not be recovered (can include material costs/accommodation for instructor etc) This is at the sole discretion of the TWMFR coordinator.