Managing Challenging Situations in the Fire Service Course
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Leading in the fire service presents unique challenges. Leaders must balance the trust and camaraderie essential to a strong culture with the challenges of leading effectively. This course will equip leaders in the fire service with the knowledge and skills to conquer workplace challenges and drive positive change.

About the program

This course is geared to current and aspiring leaders in the fire service including Chiefs, Deputy Chiefs, Platoon Chiefs and District Chiefs.

After completing the program, participants will be better able to:

  • address the unique challenges of the fire service
  • lead and foster a positive and cohesive workplace culture
  • resolve conflict and achieve successful outcomes in challenging conversations
  • cultivate a productive relationship with the firefighters’ association and the municipality as a whole

We will cover

Participants will learn how to:

  • heal divisiveness and create a respectful, psychologically safe and inclusive culture
  • manage and facilitate change initiatives
  • facilitate conflict resolution and have difficult conversations
  • maintain a positive relationship with the firefighters’ association
  • establish a collaborative relationship within the municipal corporation
  • successfully transition from firefighter to officer
  • effectively manage people and hold them accountable
  • reduce and respond to grievances

This is a practical and interactive program. The format includes large and small group discussions, quizzes, case studies, and other skill-building exercises. Participants will receive a comprehensive set of handouts including reference materials, guidelines, and checklists. Participants will receive a certificate upon successful completion of the program.

The program will be delivered in 8 modules of 2-2.5 hours each. These are scheduled across 4 days with one module in the morning and one module in the afternoon each day. This enables participants to fit the program within a busy work schedule.

Space is limited! Please register early.

Who should attend:

Current and aspiring fire service leaders in career and volunteer departments.


$2,500 + HST per person
20% discount for 2 or more participants from the same service

The Details:

Dates: October 31, November 2, 7 and 9, 2022
Time: 9:00 a.m. – 11:30 a.m. & 2:00 p.m. – 4:00 p.m. each day
Location: Online (Zoom)


For more information and to register please click here.


For more information, please contact or 905-271-2028