Manager EMS Regulatory Compliance, Niagara Region
May 1, 2020
Employment Opportunity: Manager EMS Regulatory Compliance, Niagara Region - Closing Date May 5, 2020

Job Opening 25915

Job Title:
Manager EMS Regulatory Compliance
Job Opening Id:
# Required:
Business Unit:
Public Health and Emergency Services
Emergency Services
Niagara Emergency Medical Services
Standard Hours:
35.00 / week
Full/Part Time:
Salary Grade:
Salary Range:
$ 84,580.00 - $ 99,510.00
Post Date:
Close Date:
Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries.  Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
Reporting to the Deputy Chief/Associate Director, the Emergency Medical Services Regulatory Compliance Program Manager is responsible for ensuring Niagara Emergency Medical Systems meets or exceeds regulatory compliance in the operation of both a land ambulance service and ambulance communications centre.

  • Post-secondary degree or equivalent.
  • Regulatory compliance training or legal training preferred.
  • Minimum of 3 to 5 years experience in a senior management position preferably in a legal municipal and/or risk management setting or as a law clerk or Paralegal.
  • Certification in investigatory principles, e.g. National Certified Investigator/Inspector Training (CLEAR).
  • Knowledge of legislation that governs all operations of Niagara Region, ambulance legislation and related regulation, policies and programs.
  • Knowledge of the principles and practices of high performance EMS systems, accepted investigative processes, report writing and MS Office.
  • Advanced Care Paramedic and/or Certified Advanced Emergency Medical Dispatcher (AEMD) preferred.
Ensures fair, thorough and objective investigations are conducted for all complaints respecting the delivery of EMS in the Niagara Region.
  • Ensures fair, transparent and consistent investigative processes are applied to each complaint in a timely manner, and that those raising complaints are kept advised as to the status and outcome of their complaint.
  • Receives and acknowledges all customer service issues resulting from the provision of ambulance services.
  • Meets with complainants to ensure that concerns voiced are responded to in a prompt and professional manner.
  • Conducts investigations into unusual occurrences where conduct or clinical practices may have placed patients or employees at risk, or may risk the interests and reputation of Niagara Emergency Medical Services and the Region of Niagara.
  • Interviews and corresponds with claimants, witnesses, police authorities, emergency personnel, experts, insurers, councillors, senior staff, adjusters, and outside legal counsel in the resolution of claims.
  • Coordinates and collaborates with Commander, Quality Management and Performance Standards to make recommendations including remediation and/or service improvements based on findings.
  • Seeks input from other managers with respect to areas of investigation requiring expertise.
  • Summarizes investigation findings, forwarding findings to Commanders for recommendations.
  • Oversees investigations of motor vehicle collisions involving EMS vehicles.
  • Ensures all complaints and the results of investigations are reported.
Assists in recommending solutions, corrective actions and CQI programs in response to deficiencies and developing recommendations to address problems.
  • Assists in identifying training & development for both paramedics and communications staff.
  • Manages and administers annual and multi-year Capital and Operating budgets for which they are delegated authority ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Administer and approve the acquisition of goods and services for their direct reports in accordance with the procurement policy.
Provides guidance to Niagara EMS in legal matters, working closely with corporate legal services as well as outside legal counsel.
  • Represents Niagara Emergency Medical Services as required at legal/administrative proceedings.
  • Monitors court decisions and legislation as it relates to Municipal liability exposures
  • Maintains and monitors Statement of Claim issues and provides liaison, advice, support and direction to EMS Senior EMS Management, Regional legal and other legal services as required.
  • Prepares EMS staff for EMS related court appearances, and attends with employees where possible to provide feedback to Senior Management
  • Coordinates with Manager of Operations staff's attendance at court and prepares employees for legal proceedings.
Assists to ensure Niagara EMS maintains continuous compliance with all applicable law and regulations, and ensures its continuing accreditation with governing bodies.
  • Takes the lead for the EMS system in attaining Paramedic accreditation (CAAS), communication accreditation (International Academy of Emergency Medical Dispatch) as well as Ministry of Health certification process requirements.
  • Monitors all matters concerning service compliance with all related Professional Standards, updating and maintaining a database detailing activities and adherence to professional standards.
  • Ensures the confidentiality, security and safe keeping of all patients’ personal and private health information obtained, ensuring that the release of such information is done so in accordance with applicable legislation.
  • Processes requests for information from patients, police, lawyers and other parties, ensuring that information released is in accordance with applicable legislation.
  • Develops and implements Investigation protocols for conducting investigations internally and externally.
  • Develops and implements detailed plans and recommends policies regarding program specific requirements
  • Provides input and participates in the development of new and existing Niagara EMS policies and procedures to ensure regulatory compliance and management of risk.
Represents the EMS with the Ministry of Health, National Academy of Emergency Medical Dispatch, Fire Services, the Coroner, Police Services, Provincial Court, Allied Agencies, Corporate Departments, community groups and other stakeholders.
  • Liaises with regulating bodies including Ministry of Health and Long Term Care EHSB Regulatory Compliance Group.
  • Maintains relationships with regulatory bodies governing the EMS system, advising senior staff of NEMS of areas of non-compliance and risk management.
  • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a full Criminal Records Check and submit a Canadian Police Clearance.
  • An annual influenza vaccination is recommended.
  • Must possess and maintain an Enhanced Driver’s license and/or current passport.
  • Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values of service, honesty, choice, partnership and respect.
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
To apply for this position please visit our website at and apply online to JO25915 on or before midnight on May 5, 2020