FSMC 027 - Dispute Resolution Skills

FSMC 027 - Dispute Resolution Skills

This is an introduction to dispute resolution systems. The course will discuss the factors that both support and inhibit successful outcomes.  Those factors include time constraints, willingness to settle and are the right people at the table.  Roleplaying exercises will be utilized to provide the participants with hands-on training to develop their own methods for improving their communication skills, exploring opportunities that exist for settlement and using those skills to build better and more effective relationships where impasse or issues currently exists.
 
This course is part of the Humber College Fire Service Executive Management Certificate program, and counts as one (1) of the six (6) elective courses required towards the certificate.
 
The cost for this course is $399.00.  A minimum of 20 participants must be registered in order for the course to proceed.
 
 
 
Course Date: 
 

 

Course Description
 
This is an introduction to dispute resolution systems. The course will discuss the factors that both support and inhibit successful outcomes.  Those factors include time constraints, willingness to settle and are the right people at the table.  Roleplaying exercises will be utilized to provide the participants with hands-on training to develop their own methods for improving their communication skills, exploring opportunities that exist for settlement and using those skills to build better and more effective relationships where impasse or issues currently exists.