All returns/exchanges are subject to approval. Returns and exchanges for merchandise must be made within 30 days from date of purchase with original receipt. Any item marked "final sale" will not be eligible for a return or exchange. Returned items must be in unused, re-saleable condition and in its original packaging. Please contact the OAFC office for a return authorization prior to shipping merchandise back to our office. Returns must be shipped pre-paid. Returns shipped COD will not be accepted. Merchandise returned for the purpose of an exchange will be shipped directly at the purchasers expense. We do not accept returns/exchanges of book materials including Standards, the Ontario Fire Department Directory, Directory Labels or Checklists. The OAFC is not responsible for any loss or damages caused in-transit by third-party shippers.