Communications Operator, The City of Brampton
February 8, 2018

Employment Opportunity: Communications Operator, The City of Brampton - Closing Date February 21, 2018


COMMUNICATIONS OPERATOR

AREA OF RESPONSIBILITY:

Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.

  • Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre;
  • Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
  • Responds to non-emergency general inquiry calls and redirects if appropriate;
  • Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
  • Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
  • Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
  • Performs system tests, maintains accurate records and other communication functions as required;
  • Performs other similar and related duties as assigned.
SELECTION CRITERIA:
  • Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
  • Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;
  • Demonstrated communication skills, both written and verbal;
  • Demonstrated ability to speak clearly and precisely while under stressful situations;
  • Demonstrated ability to work independently and within a team environment;
  • Demonstrated customer service and public relations skills;
  • Demonstrated reliability;
  • Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;
  • Proficiency with Microsoft Office Suite;
  • Ability to handle sensitive and confidential information;
  • Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
  • Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
  • Must be able to work variable hours including nights, weekends and holidays as scheduled.
PREFERRED QUALIFICATIONS:
  • Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred.
  • Good knowledge of streets, fire station locations and Peel Region geography is an asset.
**Various tests and/or exams may be administered as part of the selection criteria.
 

TO APPLY: Please apply online, quoting file number: 102757 by February 21, 2018 at: www.brampton.ca/employment or via www.workopolis.com and search for key words City of Brampton. If you require assistance with the application process, please contact us directly. We thank all applicants; however, only those selected for an interview with be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. We are dedicated to equal opportunity.

The City is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments.  If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.